Base IT's User Support

The Base IT's user support consist of the user help desk,  IT trouble ticket system and a web side  www.gsi.de/it-service, on which all instructions, forms and additional information are linked.

Whom do I contact if I have IT problems?

All requests and incident reports to the IT are processed centrally and forwarded to the responsible employees. Follow these steps:

  1. Howtos: Please refer to our service web page for a solution.
  2. Trouble Ticket System: If you can not find help there, please use the customer web interface or send an e-mail to one of these addresses. In any case, your request will be stored in our ticket system and then processed by the IT staff.
  3. User Help Desk: Need personalized advice? During opening times, the IT staff will be happy to support.

You find a guidelineon the procedure for IT requests and incident
reports for download.